DKP has 3 help and support channels (direct phone support 12/7, online chat 12/7 and email 24/7), which provides all the support to both franchised partners and consumer users in a direct schedule and with immediate response by phone or via chat at a time from 6:00 am to 6:00 pm and after that time, the attention is concentrated solely by means of e-mail and the answer will be answered according to its order of arrival to the inbox, in the following business hours.